Showing 13–19 of 19 results
This training offers a sales method based on identifying the customers’ requirements through the development of unconscious and conscious needs. Delegates learn to use each opportunity at the right time, thus achieving higher results and developing more long term relationships with the customers.
In this programme, we explore selling based on the personality and preferences of the customers and learn how to recognise them.
The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few weeks.
Course objectives: Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
Course objectives: Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
Course Contents:
– Awareness for the own behaviour in technical consultation
– Familiarisation with the IDAR® communication strategy when negotiating with clients (the client dialogue as a means of establishing and sustaining confidence)
– Up to date employment of argumentation and presentation
– Professional handling of objections and complaints
I participated at a Siegel HR Negotiation Skills training of 3 days, and I have to simply say IT WORKS!
This means when I prepare according to this negotiation planner, you go into a negotiation and and are very target oriented , all goals you have set will be met.
Interestingly the other party has also the feeling that: ”this was a good negotiation, I have also won something, etc etc…”
The nice part is that always after it worked for me, I go out of the building, out of the negotiation take my mobile and I call Ronald Meier saying: “look it worked again!!!”
Beat Wittwer
Owner at Wagner Visuell