Success Telesales

The programme is based on the applicability of the sales methods and techniques in your daily job by identifying customer needs using the ODIR® model.

This training was specifically developed upon the request of a telesales customers and caters to the needs of telesales people in IT, banking, insurance and financial services.
The main differentiator for this training are the VIDEO recorded role-plays and the following feedback.

The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few weeks.

Duration: 2 days / This program is valid for 14 PDCs for the SHRM-CPSM or SHRM-SCPSM.

(refresher workshops as well as individual coaching “on the job” if required)

Participants: 6 – 12

Who should attend?

Experienced, professional sales representatives / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the telephone.

Course objectives:

Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.

Course contents:

    Day 1
  • Analysis of the own behaviour when selling on the telephone
  • Appointments and self-management
  • How do I come across on the telephone?
  • Day 2
  • Tips and tricks
  • How do I deal with objections on the telephone?
  • Benefit statements – or why should my telephone partner look forward to my call?