The programme is based on the applicability of the sales methods and techniques in your daily job by identifying customer needs using the ODIR® model.
This training was specifically developed upon the request of a telesales customers and caters to the needs of telesales people in IT, banking, insurance and financial services.
The main differentiator for this training are the VIDEO recorded role-plays and the following feedback.
The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few weeks.
Duration: 2 days / This program is valid for 14 PDCs for the SHRM-CPSM or SHRM-SCPSM.
(refresher workshops as well as individual coaching “on the job” if required)
Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
This training was specifically developed upon the request of a telesales customers and caters to the needs of telesales people in IT, banking, insurance and financial services.
The main differentiator for this training are the VIDEO recorded role-plays and the following feedback.
The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few weeks.
Duration: 2 days / This program is valid for 14 PDCs for the SHRM-CPSM or SHRM-SCPSM.
(refresher workshops as well as individual coaching “on the job” if required)Participants: 6 – 12
Who should attend?
Experienced, professional sales representatives / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the telephone.Course objectives:
Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
Course contents:
- Day 1
- Analysis of the own behaviour when selling on the telephone
- Appointments and self-management
- How do I come across on the telephone? Day 2
- Tips and tricks
- How do I deal with objections on the telephone?
- Benefit statements – or why should my telephone partner look forward to my call?