Mimics, gestures and posture during a conversation have a profound effect on our message when we communicate. Our partner during a discussion will be influenced by all these even if he or she is not aware of these behaviours on a conscious level. We focus on these elements and how you can master them, with practical examples from real life.
Duration: 1 – 2 Days
Participants: 6 – 12
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Who should attend?
Employees with internal as well as external customer contact.
The participants realise the effect and the influence of their non-verbal communication.
- The “iceberg” and the unconscious
- Facial expression
- Spatial reaction
- Clothes and colours
During the training phases, the participants experience the effect they have on others by means of presentations and role trainings.