Course objectives: Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
The programme is based on the applicability of the sales methods and techniques in your daily job by identifying customer needs using the ODIR® model. This training was specifically developed upon the request of a telesales customer and caters to the needs of telesales people in IT, banking, insurance and financial services.
The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few weeks.
I participated at a Siegel HR Negotiation Skills training of 3 days, and I have to simply say IT WORKS!
This means when I prepare according to this negotiation planner, you go into a negotiation and and are very target oriented , all goals you have set will be met.
Interestingly the other party has also the feeling that: ”this was a good negotiation, I have also won something, etc etc…”
The nice part is that always after it worked for me, I go out of the building, out of the negotiation take my mobile and I call Ronald Meier saying: “look it worked again!!!”
Owner at Wagner Visuell