Successful consulting – IDAR
This programme helps technical consultants to become proficient partners in communicating with customers. It enables the consultant to uncover the real causes of difficulties.
The consultant picks up potential leads, thereby helping the customer, 
the own employer and enhancing the position of the consultant within the organisation.
Participants employ the efficient IDAR® communication strategy in order to persuade and to evoke confidence when dealing with customers. They recognise the real causes of difficulties and are able to establish long term partnerships by means of their offer.
Duration: 2 days / This program is valid for 14 PDCs for the SHRM-CPSM or SHRM-SCPSM.
Participants: 6 – 12
Successful consulting – IDAR
Book Here
Advantages of the IDAR® consulting model
The course represents the successful consul/ng model in five steps, from the facts to the final solution.
1. Seeking information / facts
2. Seeking difficulties / mapping problems
3. Advantage statement / Drawing possible
solutions
4. Seeking requirements and expectations /
pinning down the extent of the solution
5. Benefit statement / delivering the solution
that responds directly to the customer’s needs
and requirements.
Course Contents:
- Awareness for the own behavior in technical consultation
- Familiarisation with the IDAR® communication strategy when negotiating with clients (the client dialogue as a means of establishing and sustaining confidence)
- Up to date employment of argumentation and presentation
- Professional handling of objections and complaints
Successful consulting – IDAR
References:
Oracle Deutschland B.V. & Co. KG
“Siegel HR / e-northamerica is the ideal partner for us, since they are internationally available and have
professional coaches which work closely together with our sales-force.”
Hannes Häfele
Sen.Director OracleDirect Technology North Oracle Deutschland B.V. & Co. KG
The individual assessments represent the foundation of our Leadership. Coaching sessions, where we align the business goals and the organizational development to 
reach the targets set. Above all we are creating a working environment where all can feel involved and empowered.
Successful consulting – IDAR